Frequently asked questions
Everything we get asked, sorted by topic. Can’t find your answer? Write to us, we reply within one business day.
The product
A brick-built blaster that arrives already assembled and works straight out of the box. It has a real slider, a 6-shot magazine, ejecting capsules and soft balls.
No. It arrives fully assembled. The extra bricks are only for transforming it.
None. Everything runs on a spring: nothing to recharge, nothing that dies mid-game.
Up to about 10 metres, depending on how you load it.
6. After the last shot, the slide stays open: that’s the signal to reload.
Yes, endlessly. The soft balls can be picked up and reused too.
Yes: the Family Refill Pack contains 4 magazines, 24 capsules and 100 soft balls. There’s also a smaller Refill Kit.
Tested ABS plastic, with soft rubber balls.
Safety and age
It’s a toy designed for children aged 8 and up: rounded edges, soft rubber balls, toy speed. Play with an adult nearby and never aim at the face.
From 8 years.
No. All the realism is in the mechanism, not the impact. The balls are soft and slow.
No. The balls are too soft and too slow to leave a mark.
Three: a grown-up nearby, never aim at the face, and glasses for face-to-face duels.
Keep it at home. In public places, a toy like this can worry people and may not be allowed in some places.
No. You transform the panels with bricks, but you don’t touch the mechanism: it’s dangerous and it voids the warranty.
Bricks and customization
Yes. The slide and grip panels take standard store-bought bricks.
No. BlastBlocks is an independent brand, not affiliated with the makers of other brick systems.
The panels come off and can be swapped. The mechanism itself stays assembled so it works properly.
No, as long as you swap the panels and leave the mechanism alone.
Orders and payment
You get a confirmation email right away, then a second one with your tracking number when it ships.
Card, PayPal, Apple Pay and Google Pay.
Yes, as long as it hasn’t shipped: write to us quickly with your order number. If it’s already on its way, you can return it.
Yes. Payments go through certified providers; we never see or store your card details.
Shipping
Nothing: shipping is free and tracked on every order.
We ship within 24–48 h, then delivery takes 5–11 business days.
Yes, for all orders placed by December 3.
Check your spam folder. Still nothing after 3 business days? Write to us.
Send us your order number (and a photo if it’s damaged). We open an investigation with the carrier: if it isn’t fraud, we refund you.
Returns and warranty
You have 14 days to send it back. A message to customer service is all it takes to start the return.
Write to us with your order number and the reason. We’ll send you the address and instructions.
As soon as we’ve received and checked the return, to your original payment method. Your bank may then take a few days.
Yes, within 14 days. The refund goes to the person who paid for the order.
Write to us with your order number and a photo: we’ll take care of it. The 2-year legal guarantee of conformity applies to every order.