Order tracking
Where’s your package?
Enter your tracking number to see right away where your package is.
Track my package
Your tracking number is in your shipping confirmation email. Didn’t get it? Check your spam folder or write to us.
- Order confirmedYou’ll get a confirmation email right away.
- ProcessingYour package is packed and shipped within 24–48 h.
- ShippingYou’ll get an email with your tracking number.
- ShippingDelivered in 5–11 business days, right to your door.
Got a question?
Questions about shipping.
It’s emailed to you when your package ships. Check your spam folder. Still nothing after 3 days? Write to us with your order number.
That’s normal while it travels between two countries: tracking can stall for a few days. It updates again once it arrives in your country.
Check with your neighbours and in your mailbox. If you can’t find it, write to us: we’ll take care of it.